Accessibility Statement

Last Updated: January 10, 2025

Domain is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually working to improve the accessibility and usability of our online platform to provide an inclusive learning experience for everyone.

Our Commitment

We strive to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

We believe that education should be accessible to all learners, regardless of ability, and we are dedicated to removing barriers that prevent full participation in our online courses, quizzes, and interactive content.

Accessibility Features

Our website and learning platform include the following accessibility features:

• Clear and consistent navigation structure across all pages
• Text alternatives for non-text content including images and interactive elements
• Sufficient color contrast between text and background
• Content that can be accessed using keyboard navigation alone
• Descriptive page titles and headings that organize content logically
• Forms with clear labels and error identification
• Links with descriptive text that indicates destination
• Resizable text that can be enlarged up to 200 percent without loss of functionality
• Time limits that can be extended or disabled where applicable
• Video content with captions and transcripts where available

Assistive Technology Compatibility

Our platform is designed to be compatible with common assistive technologies, including:

• Screen readers such as JAWS, NVDA, and VoiceOver
• Screen magnification software
• Speech recognition software
• Alternative input devices including keyboard-only navigation
• Browser accessibility features and extensions

Supported Browsers and Devices

For the best accessible experience, we recommend using our platform with:

• Current versions of Chrome, Firefox, Safari, or Edge browsers
• Desktop computers, laptops, tablets, and mobile devices
• Operating systems with up-to-date accessibility features enabled

Third-Party Content

Some content on our platform may be provided by third-party instructors or external sources. While we encourage all content creators to follow accessibility best practices, we may not have full control over third-party materials. We work with our instructors to improve the accessibility of all course content.

Known Limitations

Despite our best efforts, some limitations may exist:

• Older course materials created before current accessibility standards may not be fully compliant
• Some interactive quiz elements may require additional assistive technology support
• Third-party embedded content may have varying levels of accessibility
• Legacy content is being progressively updated to meet current standards

We are actively working to address these limitations and improve accessibility across all areas of our platform.

Ongoing Efforts

Accessibility is an ongoing commitment. Our efforts include:

• Regular accessibility audits and testing with assistive technologies
• User testing with individuals who have disabilities
• Staff training on accessibility best practices and inclusive design
• Collaboration with accessibility consultants and experts
• Continuous monitoring and updates to maintain compliance
• Integration of accessibility considerations in new feature development
• Reviewing and updating content to meet evolving standards

Feedback and Assistance

Your feedback helps us improve accessibility for all users. If you encounter any accessibility barriers while using our platform, please let us know:

Contact Information:

• Email: [email protected]
• Phone: +1 905 728 1683
• Address: 4412 50 St C, Grimshaw, AB T0H 1W0, Canada

When reporting an accessibility issue, please include:

• The web page or feature where you experienced difficulty
• A description of the problem and how it affects your ability to use the content
• The assistive technology you were using, if applicable
• Your browser and operating system information

Response Time

We take accessibility concerns seriously and aim to respond to all accessibility-related inquiries within three business days. We will work with you to provide the information or assistance you need in an accessible format.

Alternative Formats

If you require course materials or other content in an alternative format, please contact us. We will make reasonable efforts to provide content in formats such as:

• Large print versions of text materials
• Audio descriptions for visual content
• Text transcripts for audio and video content
• Simplified or plain language versions where appropriate
• Accessible document formats compatible with screen readers

Accommodations for Live Events

For live webinars, virtual classrooms, and interactive sessions, we offer:

• Live captioning services when available
• Sign language interpretation upon advance request
• Recorded sessions with captions for later review
• Alternative participation methods for interactive activities

Please contact us at least five business days in advance to request specific accommodations for live events.

Accessibility Documentation

Upon request, we can provide:

• Accessibility conformance reports for our platform
• Documentation of accessibility features for specific courses
• Guidance on using assistive technologies with our platform
• Information about planned accessibility improvements

Standards and Guidelines

Our accessibility efforts are guided by:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Accessible Rich Internet Applications (ARIA) specifications
• Section 508 Standards for electronic and information technology
• International best practices for digital accessibility
• User feedback and real-world testing with diverse users

Training and Resources

We provide accessibility resources and training for:

• Course instructors creating accessible educational content
• Platform developers implementing accessible features
• Support staff assisting users with accessibility needs
• Content creators designing inclusive learning experiences

Continuous Improvement

Accessibility is not a one-time achievement but an ongoing process. We regularly review and update our accessibility practices to incorporate new technologies, respond to user feedback, and meet evolving standards.

We welcome your partnership in creating an accessible learning environment. Your input helps us identify areas for improvement and ensures that our platform serves all learners effectively.

Date of Statement

This accessibility statement was last reviewed and updated on January 10, 2025. We review and update this statement periodically to reflect our current accessibility status and ongoing initiatives.

Contact Us

For questions, comments, or concerns about accessibility, or to request accommodations or alternative formats, please contact us:

Domain Accessibility Team

Email: [email protected]
Phone: +1 905 728 1683
Mailing Address: 4412 50 St C, Grimshaw, AB T0H 1W0, Canada

We are committed to providing equal access to educational opportunities for all individuals and appreciate your feedback as we work toward this goal.